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Some of the openly available software made for malware removal can make changes to your system that interfere with the cleaning of the malware, or even destroy your system.
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If any of the security programs on your system should give any warnings about the software tools I ask you to download and use, please do not be alarmed.The absence of apparent issues does not mean your system is clean I will tell you when everything looks good for you to go and help you remove the tools we have used. Malware removal is a complex, multiple step process please stay with me on this thread (don't start another thread) until I declare that your logs are clean and you are good to go.
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If, at any time during our working together, I have not responded to you in 2 days (48 hours), then please PM me. To continue on your closed topic, please PM me or any Moderator to have the topic reactivated.
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We have not forgotten you this is just an effort to keep the boards organized and flowing. Posts that are not replied to in four (4) days will result in the topic being closed.That being said, please notice the following Geeks to Go rule: (I will do the same for you.) We do realize that 'life happens' and situations arise unexpectedly we just ask that you keep us up to date. If you are going to be away for more than 4 days, please let me know here. All of the assistants and staff at Geeks to Go are here on a volunteer basis please respect our time given to the cause of helping others.If there's anything you don't understand or isn't totally clear to you, please come back to me for clarification before you start those steps. Also, as some of the cleaning may be done in Safe Mode and there will be no internet connection then, you will find that having the steps printed for reference speeds the cleaning process along. I would recommend printing them out, if you can, as you can check off each step as you complete it. Please read all of my response through at least once before attempting to follow the procedures described.Before I get into the removal of malware / correction of your problem, I need you to be aware of the following: My name is dbreeze and I'll be helping you with this problem.